Customer Services and Feedback
Are you happy with our service?
UKBA is committed to providing the best possible service and
believes in handling complaints is an important part of our
service. We also welcome any comments that you may wish to make
about our operations. We are committed to:
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listening to our customers' views and suggestions
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learning from our errors
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continually improving our service
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If you have a complaint to make, this page tells you how to contact
us. We would also like to hear from you if you have been happy
with the service we provide.
Individual Applications Overseas
If you have any complaints about a visa application at the High
Commission, please write to:
Head of Visa Services
British High Commission
PO Box 6079
Dhaka 1212
Bangladesh
If the complaint refers to the Director personally, please write
to the High Commissioner.
You can also comment to UKBA direct about the service you have
received at:
Desk Officer for Bangladesh
Visa Correspondence Section
UK Border Agency
London
SW1A 2AH
United Kingdom
Fax: 020 7008 8302
The Complaints
and Enquiries
pages in the UK Border Agency website also have further details.
Visa Processing Time
Any Visa Express application should be ready in two working days
(though we reserve the right to interview some applicants). The
target time for resolving other applications, set by UKBA, is
15 working days for non-settlement applications and three months
for the majority of settlement cases. We aim to better those target
times. The exception to these timescales is working holidaymaker
applications, which may take significantly longer to resolve.
Complaints
VFS aim to provide an efficient service to their customers. If
you have a complaint, we would like to know about it as soon as
possible. We shall acknowledge promptly and ensure a comprehensive
and timely redress of your complaint to the best of our ability.
Every UK operated by VFS maintains a Complaints Register for the
benefit of applicants. The Supervisor of the Visa Application
Centre shall provide access to the Register on demand.Alternatively,
you can e-mail your complaint to
FeedbackUKBD@vfshelpline.com
Or Fax in your complaint at +88 02 8851989
If you wish to complain about the service you received from
VFS, you may submit your complaint directly in person at a Visa
Application Centre (s), or to the Head of Visa Services in Dhaka.
In all cases please provide
your name,
address and
telephone number,
a clear description of your complaint and as much detail of names,
dates, places and other background as possible.
If you are a VISA applicant then
Your Date of Birth
Type of Application
Any Application reference number(s)
We will take your complaint seriously, and will try to provide
a full reply within 2 working days. If we cannot give you a
full reply within this time we will tell you when we expect
to do so and keep you up to date with progress.
In the unlikely event that you are not satisfied with our response,
you can escalate your complaint to “The British High Commission,
you can use the given link to express your views to the British
High Commission.
http://ukinbangladesh.fco.gov.uk/en/feedback
Appreciation
We welcome your reviews on the support we provide. They will
help us to identify what we do well and what we could do better.
If you have any comments on the support you have received, please
feel free to write in the compliments register.
VFS would, of course, be keen to hear from you if you have
received outstanding service from a particular member of our
team and would be delighted to receive your recommendations.
