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- Customer Services
and Feedback
Are you happy with our service?
UKBA is committed to providing the best possible service and believes
in handling complaints is an important part of our service. We
also welcome any comments that you may wish to make about our
operations. We are committed to:
• listening to our customers' views and suggestions
• learning from our errors
• continually improving our service
If you have a complaint to make, this page tells you how to contact
us. We would also like to hear from you if you have been happy
with the service we provide.
Individual Applications Overseas
If you have any complaints about a visa application at the High
Commission, please write to:
Head of Visa Services
British High Commission
PO Box 6079
Dhaka 1212
Bangladesh
If the complaint refers to the Director personally, please write
to the High Commissioner.
You can also comment to UKBA direct about the service you have
received at:
Desk Officer for Bangladesh
Visa Correspondence Section
UK Border Agency
London
SW1A 2AH
United Kingdom
Fax: 020 7008 8302
Visa Processing Time
Any Visa Express application should be ready in two working days
(though we reserve the right to interview some applicants). The
target time for resolving other applications, set by UKBA, is
15 working days for non-settlement applications and three months
for the majority of settlement cases. We aim to better those target
times. The exception to these timescales is working holidaymaker
applications, which may take significantly longer to resolve.
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